Simply Green decided to expand into Thunder Bay. They went door to door, and their sales person was friendly, knowledgeable, and efficient. Their promise of service within one to four hours was the final selling point for me. The installation went well, although they were over 2 hours late and didn't finish until after midnight. They guys worked hard to get everything in and running well, and when they left, I felt confident that the company would continue to give me peace of mind with my new furnace--but six days later, they were put to the test. The fan on the furnace started to go. Every time it started, it would "tick" and when it would stop, it would make grinding and metal on metal squeaking noises. I called the company, expecting to hear back within the four hours. I didn't. When they did call back, they said that they would not be able to send someone to fix it until January 6th!!! It is December 27th!!! They said that my defective fan is not an "emergency" because we still have heat. My bedroom is in the basement, beside the furnace. I have had to move to the spare room to get any sleep, although the grinding noises wake me up all night! Having to wait over a week to get a BRAND NEW furnace fixed does not leave me feeling any confidence in the company. I am still waiting for them to call me back, and hopefully, they tell me that they will be here tomorrow, or they will hire someone to come here tomorrow. Anything less could definitely earn them a failing grade in customer service!!!

Day 2 or two days later....Simply Green agreed to send one of their "subcontractors" to my house to see what the issue is. When the salesperson was doing her pitch, she said that Simply Green "trains" their subcontractors to make sure they provide the best service possible. Well, this "subcontractor" clearly knew more about what was supposed to be done according to the regulations that they are to follow than the installers He kept repeating one word--violation--wires weren't grounded...violation, gas line shut off valve in the wrong place....violation, wrong type of piping...violation, gas line not secured correctly to ceiling...violation, gas line linked to water line...violation. When he finished his inspection, I felt a feeling of dread--had I made a serious mistake hiring this company??? One good thing that happened--he fixed the noise in the fan and the furnace works quietly again. The bad news....Simply Green's workers must come back and "fix" all of their mistakes or face fines for violations. Now I wait....

Two days later....Wednesday, Dec 31....The "subcontractor" has come back and given me copies of the paperwork for the violations. Simply Green now has 49 days to rectify the problems or the gas company will shut off MY GAS! I called the company yesterday and told them about their "subcontractor's" findings and was told that they were definitely going to deal with the issues. The girl I spoke to also said that she would call me back. I am still waiting. I hope to hear back by Monday--it is a holiday week, and even I expect people to enjoy the New Year's Eve. Hopefully, everything is quiet for the weekend.

January 7th: As promised, the company called me back. They agreed to send someone to look into the infractions that the subcontractor had noted. Kemsha was friendly and courteous, but at the same time, she recognized that my faith in their company needed to be restored and my fears needed to be allayed. After a couple of phone calls, I was expecting the same young men who put in the equipment to show up, but two different employees showed up, listened to my concerns and then proceeded to fix the issues. The gas shut off valve was moved to meet code, a new gas shut off valve was put beside the water tank (as instructed on the actual tank!), the gas line was attached securely to the basement ceiling rather than being tied to the water pipes, the pipes were grounded, the pressure release valve was installed, and even though it wasn't on the list, they changed the position of the pipe outside so that the ice build up didn't interfere with the gas meter. Alex and Steve, the two workers who came, were friendly and professional. They each explained what they were doing, answering all of my questions politely and completely. In the end, all the gas issues were resolved quickly and efficiently (thankfully, since the furnace had to be shut off and it was -30 with a wind chill of -42!)

The only concern I have is the washing machine plug in and the position of the pipes around it, but both Josh and Alex said that it was not an issue. (I have included a picture) I spoke to Kemsha about it on January 9th, and she said she would look into it for me. I am still going to leave the comment, so I have a written record that I asked the question--more than once.

Otherwise, I am feeling 110 % better about the work that has been done. Alex said that I was to call if I had any other concerns, and he would come back and deal with them. The company has shown that they are able to deal with issues, even ones 18 hours away from their office, with professionalism. Should I have had these issues to begin with? Probably not, but it is a newer company and is still going through some growing pains. The educator in me hopes that everyone learned from this experience, and it is not one that is repeated!!

So after all this, would I recommend this company? YES! They have proved that they do want to provide a good service at a good price. They do installations quickly and professionally. They follow up with their customer service. They clearly want to have happy clients!

Dupont Heating Toronto (Dufferin Street)

ZERO STARs terrible company

Scam Artists.

RE: Simple furnace repair.

They wanted my credit card number before they would come out.

They tried to sell me a new furnace , they tried to tell me that the part (blower wheel) required to complete the repair was no longer available ,charged me 190.00, they withheld the truth regarding the part.

Our regular furnace man ( a real furnace repair man) had just returned from vacation a couple of days later. He came out, looked at the problem , found the part at the furnace parts suppler ,installed it and had it running within two hours at the cost of 339.00.

We called Dupont to advise them of this , they tried to skate around the issue claiming that they diagnosed the problem and that was that, too bad. What a joke of a company.

We called the credit card company to advise them about this , they are looking into the matter.

I left my name and number for the owner (Mr. Gallo ) to call me to discuss the matter ,he has not returned my call (it's been 5 days) and I suspect he never will.

STAY AWAY FROM THIS COMPANY AS THEY DO NOT REPAIR THEY JUST WANT TO SELL YOU A NEW FURANCE